Privacy Policy

🔒 Privacy Policy

Introduction

Carvauk Diagnostics Ltd is committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This policy explains how we collect, use, and protect your information when you use our website or purchase our products and services.

📊 Information We Collect

We may collect and process the following information:

Name and contact details (email address, phone number)
Billing and delivery address
Payment information (processed securely via third-party providers)
Order history and purchase details
Technical data such as IP address and browser information

🛒 How We Use Your Information

Your information is used to:

Process and fulfil orders
Provide customer support and respond to enquiries
Deliver products and services
Improve our website and services
Comply with legal and regulatory obligations

We only use your data where we have a lawful basis to do so.

🔐 Data Security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse.

Payment details are handled securely by trusted third-party payment providers and are not stored on our servers.

🤝 Sharing Your Information

We do not sell or rent your personal data.

We may share your information with:

Delivery and courier companies (for order fulfilment)
Payment providers (to process transactions)
Service providers assisting with website operation or technical support

All third parties are required to handle your data securely and in accordance with applicable laws.

🌍 International Transfers

If you are located outside the United Kingdom, your data may be processed in the UK or other countries where our service providers operate.

⚙️ Products and Services

We supply a range of automotive diagnostic equipment, including compatible and aftermarket solutions.

Your personal data is used solely for the purposes of processing orders, providing support, and delivering related services, and is not linked to the technical use of any product supplied.

🍪 Cookies

Our website may use cookies to enhance user experience and analyse website traffic.

You can choose to disable cookies through your browser settings.

📅 Data Retention

We retain personal data only for as long as necessary to:

Fulfil orders and provide services
Meet legal, tax, and accounting requirements

👤 Your Rights

Under UK data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data where applicable
Object to or restrict certain types of processing

To exercise these rights, please contact us.

📩 Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Carvauk Diagnostics Ltd

Email: admin@carvaukdiagnostics.com

🔄 Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page.